Warranty
Because the hair should never be the problem.
Every bundle is ethically sourced from Europe, individually quality-checked, and held to a standard the US market rarely delivers. We stand behind that — fully.
Quality Guarantee
What We Cover
We offer a 60-day quality guarantee from the date of purchase on all Gisell Couture Hair extensions. If your hair experiences any of the following, you may be eligible for a replacement:
Excessive shedding not caused by improper installation or care
Matting or tangling that begins at the weft or bond (not from dryness or product buildup)
Inconsistent texture or integrity across the bundle that was not visible at time of purchase
Manufacturing defects of any kind
Replacements are issued at our discretion based on a review of the claim. We may request photos, purchase verification, and installer information.
Professional Color — Covered With Conditions
We are one of the few extension brands that will honor our guarantee on professionally colored hair. European hair accepts color beautifully when handled correctly, and we trust the stylists who use our product.
Color services are covered provided:
The service was performed by a licensed professional
No bleach was applied
We strongly recommend a strand test on a small section before full color application
What Voids the Guarantee
The following will void coverage entirely:
DIY color or chemical services performed by an unlicensed individual
Use of box dye, high-volume developer (above 20 vol), or bleach baths
Keratin treatments, perming, or chemical relaxing
Heat damage from tools used above 320°F
Failure to follow the recommended aftercare protocol
How to Submit a Claim
To initiate a guarantee claim, contact us within your 60-day window at the form below.